Last updated: August 22, 2026

Quick facts

• Shipping cost is calculated at checkout after you enter your delivery address.
• Some products qualify for free delivery, others have a shipping fee depending on destination, weight, and supplier.
• Where applicable and supported by checkout, duties and import taxes are calculated and collected at checkout; see section 6 for other destinations.
• Tracking included with FedEx, UPS, or DHL.
• After payment confirmation, dispatch starts within 2 business days for Verified Suppliers items in the UK; Germany-dispatch items follow the timelines below. For payment and finance confirmation information, see Flexible Ways to Pay.
• Tiny Lux currently ships to the United Kingdom, the European Union, the United States, and Canada. If a destination is not available at checkout, we are unable to ship to that location at this time.

1) Overview

Tiny Lux ships orders from more than one location, depending on the item and availability:

• UK partner suppliers: Some items are prepared and shipped by our UK-based partner suppliers.
• Germany dispatch: Other items are prepared and shipped from our operations in Germany.

2) Order processing

• Verified Suppliers products: Orders are dispatched within 2 business days after payment confirmation.
• Germany (Germany)-dispatch products: Orders are typically dispatched within 1–3 business days after payment confirmation.
• Orders placed on weekends or holidays are processed the next business day.
• Tracking details are emailed once the order is dispatched.

3) Delivery timeframes (estimates)

Delivery times depend on the dispatch origin and destination:

UK & EU

• Verified Suppliers: typically 3–10 business days
• Germany (Germany) dispatch: typically 7–15 business days

United States & Canada

• Verified Suppliers: typically 7–15 business days
• Germany (Germany) dispatch: typically 10–20 business days

Delivery times are estimates and may vary due to customs processing, weather, holidays, or carrier delays.

These estimates do not restrict statutory rights for late delivery. For UK and EU consumer purchases, we deliver within the agreed period or, if none was agreed, without undue delay and within 30 days after the contract is made, unless you agree otherwise.

4) Carriers

We ship using trusted international couriers:

• FedEx
• UPS
• DHL
• DPD

All shipments include tracking. Signature may be required on delivery.

5) Shipping costs

Shipping fees are not fixed and are calculated at checkout based on delivery address, product weight and size, and supplier dispatch location.

• Some products may include free delivery, which will be clearly shown at checkout.

6) Customs, taxes & duties

Where applicable and supported by our checkout, duties and import taxes are calculated and collected at checkout. Any applicable taxes, duties, delivery charges, or import-related costs shown at checkout are displayed before payment.

If duties or taxes cannot be collected at checkout for a destination, the customer may be responsible for any import duties, taxes, customs fees, or brokerage charges required by the destination country.

We provide accurate commercial invoices and HS codes to ensure smooth customs clearance.

7) Address accuracy

Please ensure your delivery address and contact details are correct. We are not responsible for delays or returns caused by incorrect or incomplete information.

8) Delivery and access problems

Please provide a complete, accurate address and any access restrictions. For a Large Appliance, check product and access-route measurements and make sure a responsible adult and any agreed disconnection/preparation are ready. If delivery cannot be completed because information you supplied was materially inaccurate, nobody responsible is present, the route is unsafe or inaccessible, or agreed preparation was not completed, we may recover a reasonable and evidenced direct failed-delivery or re-delivery cost only where the nature or amount was clearly disclosed before purchase. We do not charge where the failure was ours or our delivery partner's, and we do not withhold a refund the law requires.

9) Damage or an incorrect delivery

Inspect your delivery as soon as reasonably possible. If packaging or goods are visibly damaged, record this with the delivery team if safe, take photographs and contact support@thetinylux.com promptly. Photos and retained packaging help us investigate, but inability to report within 24 or 48 hours does not by itself remove statutory rights. We remain responsible for goods until you or a person you nominate takes physical possession.

10) Returns

Standard Products have Tiny Lux's 30-day change-of-mind promise. Products clearly identified as Large Appliances / White Goods have a 14-day statutory change-of-mind cancellation period only and may need specialist return collection. Direct return costs apply only where legally permitted and disclosed before purchase. See our Returns and Refunds Policy for cancellation, faulty-goods rights, costs, addresses and refund timing. Do not send a Large Appliance to the general returns address.

Taxes/VAT are applied where required and shown at checkout.

11) Contact

Email: support@thetinylux.com
WhatsApp: +44 79 22 513 124
Phone: +44 7883 317027

Company: THE TINY LUX CO LTD
Registered office: Prime Apartments, 483 Green Lanes, London England N13 4FG, United Kingdom
(Registered office is not a returns address)

Our Locations

• Operations & Returns (primary contact): Unit 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, Dorset, BH16 6FH, United Kingdom
• Registered office: Prime Apartments, 483 Green Lanes, London, N13 4FG, United Kingdom
• Dispatch: Orders ship from our UK partner suppliers and our fulfilment partner in Germany, with full tracking and customs/HS documentation.