Proposed version dated: 22 August 2026

These terms apply when a consumer buys goods or services from The Tiny Lux Co Ltd, trading as Tiny Lux, through thetinylux.com. Please read them before ordering and keep the order confirmation we send you. They do not affect rights you have under consumer law.

1. About us and how to contact us

The Tiny Lux Co Ltd is a company registered in England and Wales under company number 15566590. Our registered office is Prime Apartments, 483 Green Lanes, London, England, N13 4FG. Our VAT number is GB509261302.

You can contact us at support@thetinylux.com or +44 7883 317027. Our registered office is not a returns address. Follow the return instructions in our Returns and Refunds Policy.

If we need to contact you, we will use the email address, telephone number or postal address supplied with your order. References to “writing” include email.

2. Who these terms apply to

These terms are for people buying wholly or mainly for personal use and not wholly or mainly for their trade, business, craft or profession. For genuine business purchases, see section B below.

You must be at least 18 and legally capable of entering into a contract. You are responsible for ensuring that the information you give us is complete and accurate and for keeping account credentials secure. Tell us promptly if you believe your account has been used without permission.

3. Products and product information

We take reasonable care to describe products accurately. Images, colours and packaging are illustrative and may vary because of screen settings or a manufacturer update, provided that any substitution does not materially change the product you agreed to buy. Dimensions, capacities, energy information, compatibility and other specifications shown on the product page form part of the product description where a consumer would reasonably rely on them.

You must check that a product is suitable for your intended space and use, particularly before ordering a Large Appliance / White Goods item. Check the product dimensions and required clearances; doorways, stairs, lifts and the full access route; installation space; integrated or freestanding type; plumbing, drainage, electrical, gas and ventilation requirements; and any compatibility information. This responsibility does not remove a statutory right to cancel an online order or your rights if our description is wrong.

We may limit quantities or refuse orders where reasonably necessary, for example to prevent fraud, comply with law or manage genuine stock constraints. Restrictions will not be applied unlawfully or for a prohibited discriminatory reason.

4. How the contract is made

The checkout process lets you review and correct your order before submitting it. Your order is an offer to buy. An automated acknowledgement confirms receipt but is not acceptance. We accept your order, and a contract is formed, when we send a dispatch confirmation. If we do not send one, the contract is formed when the goods are dispatched.

We may decline an order before acceptance because a product is unavailable, we cannot authorise payment, we cannot deliver to the address, a purchasing limit applies, or there is an obvious error in the product description or price that a reasonable customer would have recognised. We will tell you and release or refund any payment taken.

Each accepted order has an order number. Please quote it when contacting us. We will provide confirmation of the contract and the legally required cancellation information on a durable medium, normally by email, no later than delivery.

5. Prices and payment

The price, VAT treatment, delivery charges and any optional service charges are shown before you place the order. UK consumer prices include VAT where applicable. Available payment methods are shown at checkout. You confirm that you are authorised to use the payment method selected.

Payment authorisation and payment confirmation may be separate stages. Your order may remain pending while payment is confirmed. Practical information about the payment options offered at checkout is available in Flexible Ways to Pay.

For GoCardless bank payments, authorisation and payment confirmation are separate stages. Your order remains pending until the relevant payment confirmation is received. Practical payment information is available in Flexible Ways to Pay.

We take reasonable care to display correct prices. If we discover an obvious pricing error before accepting your order, we may reject it and tell you. If a non-obvious error is discovered after acceptance, we will not simply increase the agreed price: we will contact you to agree a lawful solution or honour any rights you have.

For delivery outside the United Kingdom, local import duties, taxes or customs charges may apply only where this is clearly explained before purchase and permitted by the law applying to you. Nothing in this section permits an undisclosed mandatory charge.

6. Availability, suppliers and fulfilment partners

Products are subject to availability. If we cannot supply an accepted order, we will contact you promptly and refund the affected amount.

We may use manufacturers, distributors, warehouses, carriers, installers and other authorised partners to store, dispatch, deliver, collect, inspect, repair or replace products. Your sales contract remains with The Tiny Lux Co Ltd. Our use of a partner does not reduce our obligations to you or require you to enforce your consumer rights against that partner.

You must follow reasonable, product-specific return and collection instructions that we or an authorised partner provide, including collection preparation, reference and safety instructions. Those operational instructions do not override these terms or your statutory rights.

7. Delivery

Available delivery areas, estimated dates and charges are shown on the website or during checkout. We will deliver within the agreed period or, if no period was agreed, without undue delay and within 30 days after the contract is made unless you agree otherwise.

Delivery is complete when the goods come into your physical possession, or that of a person you identified to receive them. Risk of accidental loss or damage remains with us until then, except where you independently commission a carrier that we did not offer.

If delivery is delayed by an event outside our reasonable control, we will contact you as soon as reasonably possible and take reasonable steps to reduce the effect. Your statutory rights for late delivery, including any right to set a further deadline or cancel where time is essential, are not affected.

You are responsible for providing a complete and accurate address, access details and a safe delivery environment. A responsible adult must be present where the delivery method requires one.

8. Large Appliances / White Goods

A product is treated as a Large Appliance / White Goods item for change-of-mind purposes only where it is clearly identified that way on its product page before purchase. This normally includes full-size or built-in refrigeration, laundry, dishwashing, cooking and similar bulky appliances requiring specialist delivery or collection.

Before ordering, check all measurements and access and installation requirements listed in section 3. Unless the order includes the relevant paid service, delivery does not include disconnecting an existing appliance, altering doors or property, connecting plumbing, gas or electricity, installing the product, or removing packaging or an old appliance.

If delivery or collection cannot be completed because information you supplied was materially inaccurate, no responsible adult is present, the route is unsafe or inaccessible, or an appliance was not disconnected as agreed, we may recover a reasonable and evidenced direct failed-delivery, re-delivery or collection cost only where the nature or amount of that charge was clearly disclosed before the contract. We will not charge you where the failure was caused by us or our partner, and this clause does not reduce any refund the law requires.

9. Cancellation and change-of-mind returns

Our Returns and Refunds Policy forms part of these terms and explains how to cancel, return costs, deductions, addresses and refund timing.

In summary:

• Standard Products: we offer a 30-day change-of-mind period. The first 14 days are your statutory online cancellation period; days 15–30 are an additional Tiny Lux promise with extra eligibility conditions.
• Large Appliances / White Goods: the change-of-mind period is the 14-day statutory cancellation period only. You must tell us within 14 days after delivery and then have a further 14 days to return the appliance or make it available for an agreed collection.
• Return costs: where the law permits us to make you responsible for direct return or specialist collection costs, the obligation and, for goods that cannot normally be returned by post, the applicable cost or maximum charge will be shown before purchase. We do not pass a supplier's restocking fee to you as a collection cost.
• Handling: you may inspect goods as you reasonably could in a shop. If handling beyond that causes an actual reduction in value, we may make an evidence-based deduction where the law permits. Opening packaging alone does not automatically invalidate a statutory cancellation.
• Delivery refund: for a statutory cancellation, we refund the cost of our least expensive standard delivery option. We need not refund the additional part of premium, express, timed or upgraded delivery.

No change-of-mind rule limits rights for goods that are faulty, damaged, incorrect or misdescribed.

10. Faulty, damaged, incorrect or misdescribed goods

We have a legal duty to supply goods that conform to the contract. Goods must be as described, of satisfactory quality, fit for their normal purpose and fit for any particular purpose that you made known to us and we accepted.

The Consumer Rights Act 2015 provides remedies that may include the short-term right to reject, repair or replacement, a price reduction or a final right to reject, depending on timing and circumstances. Any manufacturer guarantee is additional and does not replace your rights against us.

Please inspect goods as soon as reasonably possible and report visible delivery damage, missing parts or an incorrect item promptly. Photographs and packaging can assist an investigation, but failure to report within a stated 24- or 48-hour operational window does not by itself remove statutory rights.

Contact support@thetinylux.com before returning goods. Where goods are faulty, damaged, incorrect or misdescribed, we will arrange an appropriate collection or reimburse reasonable return costs as required by law.

EU statutory legal guarantee

For consumer purchases governed by the law of an EU Member State, goods benefit from a statutory legal guarantee of conformity of at least two years from delivery. National law may provide longer protection. Tiny Lux remains responsible as your seller, regardless of the supplier or dispatch location. Manufacturer and other commercial guarantees are additional and do not replace these statutory rights. The UK remedies described above do not limit any mandatory rights that apply to your purchase.

11. Optional services

Installation, disconnection, unpacking, recycling, removal, premium delivery and similar services are separate from the goods even where bought in the same order. The scope, price and any technical requirements are shown before purchase.

If you want a service to start during the statutory 14-day cancellation period, we will ask for your express request. If you cancel after performance has begun, we may charge a proportionate amount for the service properly performed up to cancellation. You lose the cancellation right for a fully performed service during that period only if you expressly requested the early start and acknowledged beforehand that full performance would end that right.

A properly completed service is not automatically refundable because you later cancel the related goods. This does not affect rights where the service was not carried out with reasonable care and skill or where the law otherwise requires a refund.

12. Our responsibility to you

We are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen or, when the contract was made, both you and we knew it might happen.

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; breach of your statutory rights in relation to goods, services or digital content; or defective products under applicable law.

These terms cover consumer use. We are not responsible for business losses, including loss of profit, revenue, business, contracts, anticipated savings, data or business opportunity, where you use a product wholly or mainly for a commercial purpose that was not disclosed and accepted by us. Nothing here excludes foreseeable domestic loss caused by our breach.

We are not responsible for content or services supplied by an independent website merely because we link to it. This does not exclude responsibility for our own product descriptions, selected fulfilment partners or payment and service providers acting for us.

13. Website use and intellectual property

The website and its original text, design, graphics, photographs, software, trade marks and other content are owned by or licensed to us and protected by intellectual-property law. You may view and make reasonable personal-use copies of order and policy information. You must not reproduce, sell, scrape, systematically extract, modify or commercially exploit protected website content without permission, except where the law allows.

You must not misuse the website, introduce malicious code, attempt unauthorised access, interfere with operation, use automated purchasing abusively, or use the site for unlawful or fraudulent activity. We may suspend access where reasonably necessary to protect customers, the service or legal compliance.

Product reviews and other content you submit must be honest, relevant, lawful and must not infringe another person's rights. You give us a non-exclusive, royalty-free licence to display, format and moderate that content for operating and promoting the store. You retain ownership. We may remove content for a legitimate reason, including illegality, abuse, privacy, irrelevance or platform integrity; we will not suppress a genuine review merely because it is critical.

14. Personal information

We use personal information as described in our Privacy Policy and as required to process orders, prevent fraud, provide support and meet legal duties. Where an authorised fulfilment or service partner needs information to perform your order, we share only what is reasonably necessary and subject to applicable data-protection law.

15. Changes to products, services and these terms

We may make reasonable changes to the website, a product or these terms to reflect law, security, technical requirements or minor improvements. A change will not materially alter an already accepted order without your agreement unless the law requires it. The terms in force when your contract was made continue to govern that contract. We will display the date of a new version.

16. Transfer of rights

We may transfer our rights or obligations under a contract only where this does not reduce your rights or guarantees. If a transfer could materially affect you, we will tell you. You may transfer your rights where the law permits; we may ask for reasonable evidence of the transfer.

17. Other important terms

If a court or competent authority finds part of these terms unlawful, the remaining parts continue in effect. A delay in enforcing a right does not waive it. These terms do not create rights for a third party to enforce under the Contracts (Rights of Third Parties) Act 1999, except where the law provides otherwise.

Headings and summaries help navigation but do not replace the full wording. If wording is capable of different meanings, consumer-law rules on transparent and favourable interpretation apply.

18. Governing law, courts and complaints

These terms and our contract are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you also retain the benefit of mandatory consumer protections that apply where you live and may normally bring proceedings in your local courts. Customers elsewhere retain mandatory local rights that cannot lawfully be excluded.

Please send complaints to support@thetinylux.com, quoting your order number and the outcome sought. We will investigate and respond in writing. You can obtain independent consumer advice from the Citizens Advice consumer service at citizensadvice.org.uk/consumer.

Nothing in this section prevents either party from using a court or another dispute-resolution route available by law.